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The Clever Way to order Contact Lenses!
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Service-Center

FAQ / Information

List:

1. Order as a new customer
2. Contact lenses not found?
3. To which countries do we deliver?
4. Payment via credit card (CVC/CVV-check number)
5. Shipping Costs
6. What does water content mean?
7. What does DK-value mean?
8.  What does base curve (BC) and diameter (DIA) mean?
9. What do handling tint and UV-blocking mean?
10. Which parameters do I need to order contact lenses?
11. What do CT and LOT mean?
12. First fitting or new fitting of contact lenses
13. Contact lenses for dry eyes
14. Exchange of products / Return of products
15. Advantages of contact lenses
16. Soft contact lenses (advantages and disadvantages)
17. Hard contact lenses (advantages and disadvantages)
18. Cleaning of contact lenses


1. Order as a new customer

  1. Please put your products into the "Basket" and click further on "Checkout".
  2. You can now register with your customer no. or as a new customer.
  3. Please fill in the address fields and confirm your entry with "Send Registration".
  4. Now note down your personal customer no. and click further on "Back to Shop ".
  5. If you wish to continue shopping, please click on "Checkout".
  6. You now receive a list of the products you have selected with the possibility to correct this. By clicking on "Complete Order" you will finish your shopping.


After receiving your order, you will get an e-mail confirmation with a list of the products ordered and your personal login (customer no. and surname) within 24 hours. The delivery time shall be ca. 1-3 weeks, depending on the manufacturer and delivery land. Should you have any queries, you can contact us at any time via e-mail or by telephone to our "Service Center" by clicking on the menu point "Contact".

 

2. Contact lenses not found?

(E.g. toric contact lenses, multifocal contact lenses, special lenses)

Look for your product simply by clicking on the menu point “Product List”, “Quick Search” or via the "Manufacturer". You will find all lenses to correct astigmatism under "Toric Lenses". You will find all lenses to correct far vision (presbyopia) (gliding sight for near and far vision) under "Multifocal Lenses". And all currently available test lenses, you will find under "Test Lenses" on our homepage.

You have not found your contact lenses? Then simply send us a product query e-mail via our service center. We will be delighted to make you an unbinding offer.


3. To which countries do we deliver?

(Germany, Austria, Switzerland, Italy, France, Spain, UK, Netherlands, Belgium, Denmark, Norway, Finland, USA, Canada, Poland, Czech Republic etc.)

We deliver within Europe, North America, Australia and New Zealand. For orders, the payment is made by credit card (Eurocard / Mastercard or VISA) via a secure connection (SSL-SaferPay). For deliveries in non-EU countries (e.g. Switzerland or Norway, USA, Canada) the VAT ceases to apply and is deducted automatically from the purchase price. All prices are quoted plus flat rate shipping costs (see shipping costs). The delivery time is 1-3 weeks, depending on the delivery time of the manufacturer and delivery country.

 

4. Payment via credit card (CVC/CVV-check number)

For payment with credit card (Eurocard / Mastercard or Visa) in addition to your credit card number you need to enter the so-called CVC check number (Card Verification Code) in order to guarantee an optimal degree of security. You will find the check number (mostly 3-digit) on the back of the credit card in the signature field at the end of your credit card number. The transmission of your credit card data is made by a secured connection (SSL-SaferPay).


 

5. Shipping Costs
 

Delivery area

Shipping Costs

United Kingdom

4.22 to 8.75 USD

Ireland

4.22 to 8.75 USD

Norway

4.22 to 8.75 USD

Finland

4.22 to 8.75 USD

Greece

4.22 to 8.75 USD

Germany

2.41 to 4.22 USD

Rest of Europe

4.22 to 8.75 USD

USA, Canada, Australia, New Zealand

 12.06 to 18.10 USD

   

6. What does water content mean?

The water content indicates the percentage of water of a soft contact lens. High water content is generally better for the oxygen permeability of the lens material. Contact lenses with good oxygen permeability (DK value) are therefore particularly suitable for longer daily wearing times. Contact lenses with high water content also have disadvantages. They are usually not as stable as lenses with low water content and tend to leave more deposits in the lens. If you have dry eyes, soft contact lenses with high water content can cause problems for you, since these absorb the natural supply of water (film of tears) of the eye like a "sponge". In such cases lenses with lower water content or a high water capacity (e.g. Air Optix Night&Day, PureVision, Proclear, Extreme H2O) should be chosen.

 

7. What does DK-value mean?

The DK-value is a parameter for the oxygen permeability of the contact lens (Dk, Dk/t, Dk/L). The higher the DK-value, the better the oxygen permeability of the lens material. High oxygen permeable contact lenses improve the comfort for the wearer and the long-term tolerance. In soft contact lenses the DK-value depends also on the water content. High water content water content usually improves the oxygen permeability of the lens material. 

 

8.  What do base curve (BC) and diameter (DIA) mean?

The base curve (BC) determines the curvature of the inner surface of the contact lens in mm. The larger this value, the flatter the lens. The base curve of the lens depends on the curvature of the cornea surface. The fit, however, also depends on the diameter and the strength of the lens material. The diameter (DIA, DM, øT) determines the size of the contact lens in mm. Soft contact lenses usually have a larger diameter and hard contact lenses smaller diameter in comparison to the corneal diameter.

 

9. What do handling tint and UV-blocking mean?

Contact lenses with a handling tint have a slight mostly blue for a better handling. This handling tint serves to help you find the cost lens more easily in the contact lens container and does not influences your natural eye colour. Often, this handling tint is combined with an additional UV filter, which protects the eye from harmful UV-A- and UV-B radiation of the sun. However, an integrated UV filter is not a replacement for sun glasses.

 

10. Which parameters do I need to order contact lenses?

To order contact lenses you need the diameter (DIA., DM, øT) values between 10,00 and 15.00 mm, and the base curve (BC, BK, ro) values between 6,00 and 10.00 mm. You will find this information on your original contact lens container. Furthermore you need the power (SPH, PWR, DPT, F`v, D) of your contact lenses in minus or plus diopters (D, dpt). If you wear toric contact lenses for astigmatism your need the power of the cylinder (Cyl., Zyl.) in minus diopters and the axis (AX, A, T) between 0° and 180°. If you wear bifocal lenses for presbyopia you need the addition (ADD, Ad.). Ask you eye doctor or optician for a contact lens pass.  

 

 

11. What do CT and LOT mean?

The CT is a parameter for the central thickness of the contact lens, and depends on the power (diopters) of the lens and therefore does not have to be stated separately when ordering. The LOT is a manufacturer specific production number and likewise does not have to be stated.

 

12. First fitting or new fitting of contact lenses

If you are not yet are contact lens wearer, or would like to try out a new contact lens, you should consult your eye doctor or optician for a new fitting near where you live. Later, you can then place a reorder for your contact lenses with the known parameters clearly more economically online. A first fitting or new fitting via e-mail or telephone advice is unfortunately not possible. Please, therefore, only order contact lenses that you have well tolerated beforehand and which have been fitted by a contact lens specialist. Please arrange to have your eyes checked regularly by a contact lens specialist.

 

13. Contact lenses for dry eyes

In dry eyes or an insufficient tear production we recommend contact lenses with low water content or with a high water capacity, that is contact lenses that can store the water and not absorb this like a “sponge” (e.g. Air Optix Night&Day, PureVision, Proclear, Extreme H2O). But dry eyes can also be a contraindication to wear contact lenses. In these cases, please contact your eye doctor for further information.

 

14. Exchange of products / Return of products

For all products we guarantee a return within 14 days after receiving the products. Opened or damaged packaging of contact lenses, care products and accessories etc. containers can only be exchanged or returned in case of lack of quality. Disposable lenses in so-called soft packaging (blisters) are, according to medicine product laws, not for resale and therefore cannot be exchanged. Furthermore, coloured lenses and so-called special lenses (e.g. toric lenses or multifocal lenses can also not be exchanged. Please only order contact lenses fitted by a contact lens professional beforehand and already worn successfully by you. To promptly assert an exchange of any defective contact lenses at the respective manufacturer’s, we ask you to send us the products complained about at the return address indicated below. Please return products with a letter of reasons and your bill in copy to the following address. For a reimbursement of the purchase price, please inform us of your banking details (bank institute, account no. BSC or alternatively IBAN, BIC/Swift-Code for bank transfers outside of Germany).

Return address:          

Lenscatcher GmbH
Retour-Service
Eichenstr. 4
D-49413 Dinklage
Germany

 

15. Advantages of contact lenses

Contact lenses offer many advantages, both optically as well as of a cosmetic nature. The more pronounced the defective vision is, the greater can be the optical advantages of contact lenses. This applies particularly in the case of short-sightedness (myopia), but also in the case of far-sightedness (hyperopia) and astigmatism caused by corneal irregularity. Between the surface of the cornea and the surface of the back of the contact lens, a so-called “tear lens” is formed, which as part of the optical system, particularly supplements the effect of the hard (stable) contact lens. Even significant defective vision can, therefore, in contrast to spectacles, be corrected with significantly thinner contact lenses and without greater problems. Also the illustration errors are stronger spectacles, e.g. rim distortions, and normally do not occur in the case of contact lenses. A further disadvantage of spectacles is the magnifying or reducing effect. This effect is based on the plus glasses magnifying the image on the retina and minus glasses reducing the image on the retina. Since contact lenses accompany each eye movement and their centre always lies in front of the pupil, there are no blurred edges, and the field of vision remains unrestricted. Through this quality, it is possible, exactly as in the case of spectacles (gliding sight spectacles, bifocal spectacles), to use multifocal contact lenses. These contact lenses thus render possible a focussed vision both at a distance as well as at close quarters. For sportsmen and women, the freedom of movement is decisive. Contact lenses have a great advantage here. The risk of injury by wearing spectacles ceases to exist. Moreover, contact lenses cannot get dirty like spectacles; even in rain and snow, the wearer always has clear vision. Anyone who works with equipment, e.g. a camera or a microscope, likewise copes better when wearing contact lenses, in contrast to spectacles, contact lenses are not “in the way”. Compliance with safety provisions, such as the wearing of protective goggle or safety helmets is also easier.
 

16. Soft contact lenses (advantages and disadvantages) 

Soft contact lenses normally consist of hydrogel, less often of silicon. This lens material absorbs tear fluid and therefore requires a sufficient tear production. Proteins and dirt particles can get deposited in the sponge-like structure, which is why soft contact lenses require a special cleaning. The time required for getting used to wearing them is much shorter than in the case of hart contact lenses due to the much reduced feeling being a foreign body, soft contact lenses are also very well suitable for very sporadic (temporary) wearing. In contrast to hard contact lenses, with a diameter of around 13mm soft contact lenses are somewhat bigger than hard stable contact lenses (ca. 10 mm). They are, therefore, slightly more difficult to handle and if not cleaned sufficiently more frequently cause infections of the cornea or conjunctiva. Like hard contact lenses, most soft contact lenses must be taken out before going to sleep.
Besides the normal soft contact lenses (yearly lenses), so-called exchange systems are available. They are distinguished by periods of use of various durations (daily, weekly, monthly lenses). The advantage: one always has a fresh contact lens with constant material quality. After the end of the set period for wearing, the contact lens may no longer be used and must be replaced by a new lens (exchange system).
 

Advantages of soft (flexible) contact lenses:

  • Shorter time required for getting used to wearing them
  • Better wearing comfort
  • Less feeling of being a foreign body
  • Sporadic wearing possible
  • Good adhesion


Disadvantages of soft (flexible) contact lenses:

  • More costly cleaning
  • Shorter useful life
  • In the event of corneal irregularity less optical quality
  • More difficult to manage


17. Hard contact lenses (advantages and disadvantages)

Hard contact lenses consist of synthetic materials such as e.g. fluoride-silicon-methacrylate-copolymer. Modern hard lenses are distinguished by a high oxygen permeability and good tolerance. Conditional on their stable structure, they are easier to manage. The optical quality is mostly better than in the case of soft contact lenses, since the corneal irregularities can be automatically equalized by the tear lens arising behind the contact lens. However, they must be fitted individually and, due to the feeling of being a foreign body increasingly felt initially, require a longer period of getting used to wearing them.
 

Advantages of hard (stable) contact lenses:

  • Mostly better optical qualities
  • Longer useful life
  • Easier to manage
  • Less risk of infection
  • Better long-term tolerance
  • Often better oxygen permeability


Disadvantage of hard (stable) contact lenses:

  • Initially greater feeling of being a foreign body
  • Longer period for getting used to wearing them
  • Individual fitting necessary
  • Less adhesion
  • No exchange system available
  • No sporadic wearing possible


18. Cleaning of contact lenses

Contact lenses require daily cleaning. Normally, this occurs when the wearer is asleep at night. For the safekeeping of contact lenses, a series of different cleaning solutions are available. In the case of modern care systems, mostly several cleaning stages can be carried out at the same time (All-in-One-care systems). But multistage cleaning systems are also available (2-stage care systems). A distinction is made between cleaning systems for soft and hard contact lenses. In the case of soft contact lens, in addition to the daily cleaning, once a week a special enzyme tablet is used to remove protein deposits. Disinfection on a peroxide basis offers the best safety at present. Moreover, the safekeeping container must be renewed each month.


Hotline

0049 (0)4443-97880
Mon-Fri 9:00am - 2:00pm